Not yet got your Income Tax Refund! What to do ?

Posted on : Monday, December 30, 2013

When you pay Income Tax more than what you should pay, you will get a refund of the excess amount paid to the government; this is called Income Tax Refund. Normally, one may receive the refund within 4-5 months from the date of filing of return.

If you do not receive your Income Tax Refund within such period then you may follow the following steps.

1. Go to www.incometaxindiaefiling.gov.in Login through your PAN no., date of birth and password. If you are a new user then first register yourself in the above website and then login.
2. Go to My Account, Refund/Demand Status and check the status of refund for the relevant assessment Year.
3. The Status may be:-
   • Refund Paid
   • Refund Unpaid
   • Not determined

Let us discuss each status separately.

(i) Refund Paid

If the status shown is of Refund Paid and you have still not received the refund then go to link https://tin.tin.nsdl.com/oltas/refundstatuslogin.html and check the status of refund paid.

1. If the status says that refund could not be paid because of wrong bank account details then you will have to speed post the following to “Income Tax Department – CPC, Post Bag – 1, Electronic City Post Office, Bangalore – 560 100, Karnataka.
   • Correct and updated bank account details by filling a form. Click here to download this form
   • PAN No.
   • One Cancelled Cheque
2. If the status says cheque has been issued and you have not received the refund within 10 days of the date mentioned in the refund status then call CPC @ 18004252229 and follow their instructions. CPC may ask you to speed post the correct bank details.
3. If your problem is yet not redressed then resend refund request. For this you may log on to www.incometaxindiaefiling.gov.in and go to My Account, Refund Reissue Request.

(ii) Refund Unpaid

If the status shown is of Refund Unpaid then the reason will also be mentioned.

1. If you are not satisfied with the reason then you may call CPC @ 18004252229 and follow their instructions.
2. If your problem is yet not redressed then resend refund request. For this you may log on to www.incometaxindiaefiling.gov.in and go to My Account, Refund Reissue Request.

(iii) Not determined

If the status shown is of Not Determined then it means your ITR has not yet been processed. All you need to do is, wait for your ITR to get processed.